Frequently Asked Questions
Everything you need to know about elevating your home atmosphere with ALT Air Freshener.
What makes ALT Air Fresheners different from standard store brands?
Unlike mass-market aerosols, ALT uses premium, phthalate-free fragrance oils and a proprietary slow-release technology designed to eliminate odors rather than just masking them, providing a cleaner and more sophisticated scent profile.
Are your products safe to use around pets and children?
Yes, our formulas are non-toxic and crafted with safety in mind. However, as with any home fragrance product, we recommend keeping them out of direct reach of pets and children and ensuring proper ventilation in the room.
How long does a single ALT Air Freshener unit last?
Depending on the specific product type and environmental factors like airflow, our plug-ins and sprays typically provide a consistent fragrance experience for 30 to 60 days.
What is your shipping policy for domestic orders?
We offer standard shipping across the country, with orders typically processing within 1-2 business days. Shipping is free on all orders over $50.
Can I return a scent if I don't like it?
We want you to love your home's aroma. If you are not satisfied with a fragrance, you can return or exchange unused products within 30 days of purchase. Please contact our support team to initiate the process.
Do you offer a subscription service for refills?
Yes! You can join the ALT Scent Club to receive automatic deliveries of your favorite refills at a 15% discount. You can pause, skip, or cancel your subscription at any time through your account dashboard.